Shipping & Deliveries

Shipping Policy

Once your order is placed, we start preparing it straight away. Below you’ll find the most important information about shipping, delivery times and tracking.

Where we ship

• We currently ship to EU countries (excluding Cyprus) and the United Kingdom.
• If you need delivery to another country/territory, please contact us at hello@maluashop.com.

Processing time

• We prepare and hand over orders within 24 hours on business days after payment is confirmed.
• Orders placed by 12:00 CET are typically dispatched the same business day.
• Business days: Monday - Friday (excluding public holidays in the shipment facility country (Poland).

Delivery estimates

• EU countries: 3–5 business days
• United Kingdom: 4–7 business days

Transit times are estimates and can be longer during peak periods, security checks or customs procedures.

Shipping costs

• EU countries (DHL tracked): €9.90
• United Kingdom (DHL tracked, DDU): £9.90
• Free shipping: orders €200+ (EU) and £200+ (UK).

*In non‑EUR currency countries, the €200 free‑shipping threshold is converted to local currency using the FX rate on the day of purchase.

Customs, VAT & duties

• EU countries: no duties. Polish 23% VAT is included in the product price at checkout (where applicable).
• UK (DDU – Delivery Duty Unpaid): UK VAT, duties and any clearance/handling fees are paid by the recipient to the carrier before delivery.

Tracking

• All shipments are fully tracked.
• You’ll receive a shipping confirmation email with your tracking link once your order is dispatched.

Shipping from & carrier

• Orders ship from Poland (EU).
• Our logistics partner and carrier: DHL.

Address accuracy & delivery attempts

• Please double‑check your shipping address at checkout. After dispatch, we may not be able to change it.
• If the courier can’t deliver, they will follow their local procedure (another attempt or a pick‑up point).
• Undeliverable/returned parcels due to incorrect address, non‑collection or refusal may incur re‑shipping costs.

Remote areas & size limits

• Some postcodes may incur a remote area surcharge or have size/weight restrictions.
• If applicable, we’ll contact you before shipping.

Damaged or lost parcels

• If your parcel arrives damaged or appears lost, contact us within 7 calendar days of delivery/expected delivery.
• Please include photos (if damaged) and your order number so we can file a claim with the carrier.

Packaging

• We ship plastic‑free: cardboard boxes, paper tape and tissue paper.

Contact

Questions about shipping? Email us at hello@maluashop.com.