Return & Refund Policy

We want you to feel confident about your purchase. If something isn't right, you can return your order within 30 days of receiving it. No reason needed.

To make the return quick and smooth, please follow the steps below.

1. Check the item before returning

   To be eligible for a return, the item must be:

   • in its original packaging,
   • with all labels and tags still attached,
   • unused, unwashed, and undamaged.

   If you return the entire order and you received a free gift (give-away), please return the gift as well.

2. Fill out the return slip

   Download the Malua return slip (PDF), write down the number of items you are returning, and place the slip inside the parcel.

3. Pack your return securely

   Please pack the items carefully so they arrive in perfect condition. We recommend using the same packaging your order arrived in. Make sure the parcel is properly closed and sealed.

4. Send the parcel

   Buy a return label from your local parcel service provider (we don't provide one) and send the parcel to the address below.

   If the item is faulty or isn't what you ordered, don't buy a label. Contact us and we'll arrange collection at our expense.

   Return address:
   FOBIS Fulfillment – Malua.pl
   ul. Wolnosci 8
   41-940 Piekary Slaskie
   Poland

   Please mark the parcel with: "RETURN"

5. Keep your proof of postage

   Keep the receipt until you receive confirmation from us that your parcel has arrived.

Refunds

Once we receive your return, we will check it. If the return is accepted, we will refund the purchase price using the same payment method you used for the order.

If you return your whole order, we also refund what you paid for delivery, up to our cheapest standard rate for your country. If you chose a faster or more expensive delivery option, the difference isn't refunded. If you keep part of the order, the delivery cost stays with the part you keep.

Most refunds reach your account within 2-5 business days. Klarna refunds are handled via the Klarna app. In some cases, refunds can take up to 14 days, depending on your payment provider. If your return or complaint is rejected, we will contact you.

Sale items and exchanges

Sale items can be returned and refunded like any other item. Exchanges aren’t available; if you’d like a different size or colour, place a new order and return the original.

Sets built in the configurator

A set you build in the configurator is sold as one product, so it comes back as one product. Individual items from a set can't be returned on their own.

Building a set gives you 10% off. If we agree as an exception to take back only part of a set, the items you keep are re-priced at their normal price without that 10%, and the difference comes off your refund.

Need help?

Email us at hello@maluashop.com or visit our Contact page.

FAQ

For more on returns and refunds, see the Returns & Refunds section of our FAQ.