Polityka wysyłki

Shipping Policy

Once your order is placed, we start preparing it straight away. Below you’ll find the most important information about shipping, delivery times and tracking.

Where we ship

  • We currently ship to EU countries (excluding Cyprus) and the United Kingdom.
  • If you need delivery to another country/territory, please contact us at hello@maluashop.com.

Processing time

  • We prepare and hand over orders within 24 hours on business days after payment is confirmed.
  • Orders placed by 12:00 CET are typically dispatched the same business day.
  • Business days: Monday - Friday (excluding public holidays in the shipment facility country (Poland).

Delivery estimates

  • EU countries: 3–5 business days
  • United Kingdom: 4–7 business days

Transit times are estimates and can be longer during peak periods, security checks or customs procedures.

Shipping costs

  • EU countries (DHL tracked): €9.90
  • United Kingdom (DHL tracked, DDU): £9.90
  • Free shipping: orders €200+ (EU) and £200+ (UK).

*In non‑EUR currency countries, the €200 free‑shipping threshold is converted to local currency using the FX rate on the day of purchase.

Customs, VAT & duties

  • EU countries: no duties. Polish 23% VAT is included in the product price at checkout (where applicable).
  • UK (DDU – Delivery Duty Unpaid): UK VAT, duties and any clearance/handling fees are paid by the recipient to the carrier before delivery.

Tracking

  • All shipments are fully tracked.
  • You’ll receive a shipping confirmation email with your tracking link once your order is dispatched.

Shipping from & carrier

  • Orders ship from Poland (EU).
  • Our logistics partner and carrier: DHL.

Address accuracy & delivery attempts

  • Please double‑check your shipping address at checkout. After dispatch, we may not be able to change it.
  • If the courier can’t deliver, they will follow their local procedure (another attempt or a pick‑up point).
  • Undeliverable/returned parcels due to incorrect address, non‑collection or refusal may incur re‑shipping costs.

Remote areas & size limits

  • Some postcodes may incur a remote area surcharge or have size/weight restrictions.
  • If applicable, we’ll contact you before shipping.

Damaged or lost parcels

  • If your parcel arrives damaged or appears lost, contact us within 7 calendar days of delivery/expected delivery.
  • Please include photos (if damaged) and your order number so we can file a claim with the carrier.

Packaging

  • We ship plastic‑free: cardboard boxes, paper tape and tissue paper.

Contact

Questions about shipping? Email us at hello@maluashop.com.